Frequently Asked Questions
Orders, shipping, sizes and returns.
How long does it take for my order to arrive?
Estimated delivery in 7–10 business days in Spain after order processing.
How much is shipping?
Shipping is free on our standard orders.
Can I make an exchange or return?
Yes. You have 15 days to exchange or return your item. The first return in peninsular Spain and the Balearic Islands is free of charge.
Write to us at info@ohlunara.com and we will guide you through the steps.
How long do I have to return a product?
You have 15 days from the moment you receive your order. The first return in mainland Spain and the Balearic Islands is free of charge.
How do I know what size to choose?
Consult our guide with approximate bust, waist, and hip measurements. Measure over your underwear, standing up, and without pulling the tape tight.
For bodycon dresses, if you are between two sizes and prefer comfort, choose the larger one; if you are looking for a tighter look, choose the smaller one.
How can I track my order?
When your order leaves our warehouse, you will receive an email with the carrier's tracking link.
If you need help, write to us and we will resolve your questions in less than 24 hours.
What payment methods do you accept?
Secure payment with card, Apple Pay, and Shop Pay at checkout.
What do I do if I receive a defective or incorrect product?
Write to us at info@ohlunara.com with your order number and, if possible, a photo of the item. We will help you in less than 24 business hours.
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Customer service
Go to contactWe will answer your questions in less than 24 hours.
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Returns
View size guide15 days. First return free of charge in the peninsula and the Balearic Islands.
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Shipping
Free shipping. Estimated delivery 7–10 working days in Spain.